Goede service van WD (nadat we schreven dat we nooit meer een WD hdd zouden nemen):
Thank you for the emails and registering the device, I'm sorry to hear that the data recovery services turned out to be too expensive for you and the software options didn't work.
While the drive is showing as a month out of warranty, if you still have the proof of purchase for the device and if you can send it to me, I will be able to escalate the case to possibly update the warranty. You can do this by simply responding to this email with a copy of your receipt attached. Please follow the instructions below:
1. If you have access to a scanner, scan the receipt. You can also use the camera on your mobile phone or a standard digital camera to take a picture of the receipt. If you purchased online, a screenshot of the receipt will suffice. Make sure that the information on the receipt is clearly visible.
2. Ensure the file (attachment) is less than 5 megabyte in size. If your file is larger, your mail may be rejected by our system.
3. Send your attachment in JPG, GIF, or TIF format. This minimizes the file size, and also ensures that we can open your file successfully.
When the warranty is updated, replacement may be an option for you. Currently as you have taken the drive apart, as you clearly stated it's for data recovery purposes, it won't void the warranty either, just a mark has to be made on the RMA.
Please check whether you still have a proof of purchase for the device and I'll try to assist you as much as possible with this.
